Terms and Conditions

The website www.belionel.com and its subsequent e-commerce store is wholly owned & managed by Nader Eslamloo Readymade Garments with License 839540 From Dubai Economy, hereinafter referred to as BELIONEL. All information, products and services provided are solely for your personal, non-commercial use.  By accessing this website, you are agreeing to the below terms and conditions. If you do not agree to them, please do not access this website.

We endeavor to ensure orders are dispatch in a timely manner however are unable to guarantee the delivery timings above. Please allow 7-14 working days for your order to be dispatched, however subject to demand and current global issues please be patient and expect delays.

ACCEPTING YOUR ORDER:

  1. A contract between you and BELIONEL will not exist until we have dispatched the goods ordered to you. You will have submitted a binding offer to us to conclude the contract with you by transmitting an order to us entered on our website. We will carry out the order once you have entered all the data requested during the ordering process and finally confirmed the order.
  2. BELIONEL is entitled to reject your order without providing any reason.

SHIPPING

Within the UAE: 2-3 days from date of dispatch.

International: 5-10 working days from date of dispatch.

We work to ensure that all orders are dispatched in a timely manner. However, we cannot guarantee the delivery periods mentioned above. Please allow 7-14 working days for your order to be dispatched. 

For international shipping, all prices and shipping rates mentioned on our website are not inclusive of any customs or import duties and may be subject to taxes, custom duties, and fees levied by the destination country (“Import fees”). The recipient of the delivery is the Importer of Record in the destination country and is responsible for all import duties and taxes.

We recommend that you et in touch with your local customs office for further information prior to placing your order.

RIGHT TO RETURN THE GOODS

To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail prior to making a purchase.

If you are dissatisfied with your order , you can return your unused items for a prompt refund or exchange. Refunds for items returned within 1 week of the purchase date will be credited in the full amount minus the shipping. This period will begin on the day after you receive the goods. Only goods not suitable for packaging (e.g. awkwardly-shaped goods) may also be returned by a written demand, by e-mail, to take the merchandise back. Upon return delivery of the goods, they will be inspected by us.

Conditions for return acceptance include, but are not limited to, the following:

  • Merchandise must not be worn, altered, or washed.
  • Merchandise with all the original packaging and garment tags still attached.
  • Merchandise on Sale/Special Promotions may not be exchanged/refunded.
  • Merchandise with custom sizes/dimensions requested by customer are not eligible for returns/refunds.

We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Should the returned goods be deemed damaged, ruined, extensively used, or not in the condition in which they were originally delivered to you, then, BELIONEL reserves the right to refuse acceptance of return and the merchandise will be returned to you with added delivery charges, where applicable.

Items purchased during promotion or sales are not eligible for returns, exchanges or alterations.

All customers  can email us at customercare@belionel.com with their Order ID & reason for return. Once we receive this request, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days. Refunds of transaction amounts against any purchase through this website would be refunded to the original mode of payment.  You may also choose to have the funds available as credit in your Belionel account for future purchases. Please note that credit notes shall remain valid for a period of 18 months from the date of initial purchase.

LIABILITY AND INDEMNITY:

In relation to our contractual obligations to supply merchandise following purchases made on our website, neither we nor any of our employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website and purchases from Belionel.

You agree fully to indemnify us, our employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions

JURISDICTION:

This website is owned and operated by Nader Eslamloo Readymade Garment Trading, the sole owner of the BELIONEL brand. These terms and conditions and all matters connected with any order you place in our website are governed by UAE law. In case of any disputes the law applicable would be based on the UAE Governing Law.  

All content, pictures, designs, logos, photos & other materials on our website, social media websites are copyrighted to BELIONEL and authors, designers, photographers etc. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without our prior written consent.

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